f555 Terms & Conditions — Rules Governing Your Use of Our Platform

1 Definitions

In these Terms & Conditions, the following terms carry the meanings assigned to them below. Understanding these definitions is essential before proceeding to the substantive clauses of this agreement.

• "f555" refers to the online gaming and sports betting platform operating under the domain f555.im, including all subdomains, mobile-optimised versions, and any associated applications.
• "Platform" means the website, software, infrastructure, and all services made available by f555 to registered players.
• "Player" / "You" / "User" refers to any individual who accesses or registers an account on the f555 Platform.
• "Account" means the individual registered player profile held on the f555 Platform, containing personal details, transaction history, and balance information.
• "Balance" means the sum of real-money funds held in a Player's Account at any given time, excluding any bonus funds that remain subject to wagering requirements.
• "Bonus Funds" means any promotional credits, free spins, cashback rewards, or other non-cash value credited to a Player's Account as part of a promotional offer.
• "Wager" means any bet or stake placed by a Player on a casino game, sports event, or any other betting market available on the Platform.
• "KYC" refers to the Know Your Customer verification process, including submission of identity documents and proof of payment method, required by f555 before processing withdrawals.

2 Acceptance of Terms

By accessing the f555 Platform, creating an Account, making a deposit, or placing any Wager, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety, together with the f555 Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree to any part of these Terms & Conditions, you must immediately cease using the f555 Platform and refrain from registering an Account. Continued use of the Platform following any published update to these Terms constitutes acceptance of the revised Terms.

3 Eligibility

Access to and use of the f555 Platform is subject to the following eligibility requirements, all of which must be satisfied on a continuous basis throughout your use of the Platform:

• You must be at least 21 years of age. f555 does not permit individuals under 21 to register, deposit, or place Wagers under any circumstances.
• You must be accessing the Platform from a jurisdiction in which online gambling is not expressly prohibited under applicable local law.
• You must not be acting on behalf of, or as an agent for, any third party in connection with your Account or any Wager placed on the Platform.
• You must not be a current employee, contractor, or immediate family member of an employee of f555 or any of its affiliated game providers, unless prior written consent has been obtained.
• You must not have been previously excluded or banned from the f555 Platform under a self-exclusion agreement or by f555 management decision.

4 Account Registration

To access the full range of services on the f555 Platform, you must complete the registration process and create an Account. The following conditions apply to your Account:

• One account per person: Each individual is permitted to register and maintain exactly one Account on f555. Holding multiple Accounts — whether under the same or different personal details — is strictly prohibited.
• Accurate information: You must provide truthful, complete, and current information at the time of registration, including your legal name, date of birth, residential address, and contact details. f555 is not responsible for issues arising from inaccurate registration information provided by the Player.
• Account security: You are solely responsible for maintaining the confidentiality of your Account login credentials. You must not share your username or password with any third party. f555 will not be liable for any losses arising from unauthorised access to your Account caused by your failure to keep credentials secure.
• Notification of unauthorised access: If you suspect that your Account has been accessed without your authorisation, you must contact f555 support immediately at [email protected].
• KYC verification: f555 reserves the right to request identity verification documents — including a government-issued photo ID and proof of address — at any stage of your relationship with the Platform. Failure to provide requested documents within a reasonable timeframe may result in suspension of your Account and withholding of pending withdrawals pending successful verification.

5 Deposits & Withdrawals

All financial transactions on the f555 Platform are conducted in Bangladeshi Taka (৳). The following conditions govern deposits and withdrawals:

• Accepted payment methods: f555 currently accepts deposits and processes withdrawals via bKash, Nagad, Dutch-Bangla Rocket, Upay, and selected bank transfer options including Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. Accepted methods are subject to change and will be displayed in the cashier section of your Account.
• Own-name requirement: All payment methods used on f555 must be registered in your own legal name. Deposits from third-party payment sources are prohibited and may result in Account suspension and reversal of the deposit.
• Minimum deposit: The minimum deposit amount is ৳200 per transaction unless otherwise stated in an active promotional offer.
• Withdrawal processing: Withdrawals to mobile wallets (bKash, Nagad, Rocket, Upay) are typically processed within 30 minutes of approval. Bank transfer withdrawals may take 1–3 business days. Processing times are estimates and may be longer during periods of high demand or pending KYC verification.
• Wagering requirement on bonuses: Bonus Funds credited to your Account must meet the applicable wagering requirement before they — or any winnings derived from them — become eligible for withdrawal. The specific wagering multiplier for each promotion is stated in the individual promotion's terms.
• Currency: f555 operates exclusively in Bangladeshi Taka (৳). Any funds deposited in a different currency will be converted at the prevailing exchange rate at the time of the transaction, which may include a conversion fee.

6 Bonuses & Promotions

f555 offers a range of promotional bonuses to both new and existing players. All bonuses are subject to the following general conditions, in addition to any specific conditions stated in the individual promotion:

• Bonuses are available to players who have completed the registration process and, where required, passed initial KYC verification.
• Each promotion has a specified eligibility window. Bonuses not claimed within the stated eligibility period will expire automatically.
• Bonus Funds carry a wagering requirement. Unless otherwise stated, Bonus Funds must be wagered a minimum number of times — as specified per promotion — before any associated winnings can be withdrawn.
• Not all games contribute equally to wagering requirements. Live casino games, table games, and certain slots may contribute at a reduced rate or zero. The contribution table is available in the promotion details section.
• f555 reserves the right to withdraw, amend, or cancel any promotional offer at any time. Players who have already claimed a promotion will not be adversely affected by mid-campaign changes to terms, except where fraud or abuse is suspected.
• Only one welcome bonus may be claimed per player, per household, and per IP address. Attempts to claim the same promotion multiple times through new or duplicate accounts will result in forfeiture of the bonus and may result in account suspension.

7 Betting Rules

All Wagers placed on the f555 Platform are subject to the following general betting rules, as well as any sport-specific or game-specific rules published in the relevant game lobbies and sports betting sections:

• A Wager is confirmed only when the Platform has accepted it and issued a confirmation reference. Wagers pending confirmation due to network interruption or system error are not binding on f555 until confirmed.
• Odds displayed on the sports betting section are subject to change up to the moment a Wager is confirmed. The odds applicable to your Wager are those in effect at the exact moment of confirmation.
• f555 reserves the right to void any Wager placed on a market that was offered in error — including manifestly incorrect odds, incorrect event data, or software errors — regardless of whether the Wager has already been settled.
• In-play betting markets may be suspended at any time during a live event. Any Wager submitted during a suspension period will be voided automatically.
• For cricket betting, the official match result as declared by the relevant governing body (BCA, ICC, or equivalent) will be used for settlement purposes. f555 does not settle based on third-party data that contradicts the official governing body result.
• Casino game outcomes are determined by independently certified random number generation (RNG) systems. f555 does not manipulate or influence the outcome of any casino game.

8 Prohibited Conduct

The following actions constitute serious violations of these Terms & Conditions. Any Player found engaging in prohibited conduct will have their Account suspended or permanently closed, all associated funds forfeited, and may be reported to relevant authorities:

• Registering more than one Account, or registering an Account in a name other than your own legal name.
• Using automated betting software, bots, scripts, or any artificial means to place Wagers or interact with the Platform.
• Exploiting errors, bugs, or glitches in the Platform software for financial gain. Any winnings derived from a known technical error are not payable.
• Colluding with other Players in live casino or poker environments to gain an unfair advantage.
• Engaging in any form of money laundering, structuring of transactions, or use of the Platform to process funds derived from illegal activity.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or any communication with f555 support.
• Abusing the bonus system through systematic exploitation, including but not limited to: using multiple accounts to claim the same bonus, or placing low-risk hedged Wagers solely to clear wagering requirements.
• Attempting to access another Player's Account without authorisation, or attempting to interfere with the Platform's systems, servers, or databases.

9 Intellectual Property

All content on the f555 Platform — including but not limited to the f555 brand name and logo, website design, layout, graphics, game interfaces, text, video streams, software code, and promotional materials — is the exclusive intellectual property of f555 or its licensed content providers.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, modify, distribute, or create derivative works from any Platform content without prior written authorisation from f555.
• Use f555 branding, logos, or trademarks in any manner that could imply endorsement, affiliation, or partnership with f555 without written consent.
• Reverse-engineer, decompile, or attempt to extract source code from any Platform software.
• Frame, scrape, or mirror any portion of the Platform on third-party websites.

10 Privacy & Data Protection

f555 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms part of this agreement by incorporation. By accepting these Terms & Conditions, you also confirm acceptance of the f555 Privacy Policy.

In summary, f555 uses your personal data to: administer your Account; process deposits and withdrawals; conduct KYC verification; detect and prevent fraud; provide customer support; and, where you have given consent, communicate promotional offers. f555 does not sell your personal data to third parties for marketing purposes.

You have the right to request access to the personal data f555 holds about you, to request correction of inaccurate data, and to request deletion of your data subject to f555's legal obligations to retain certain records. To exercise these rights, contact [email protected].

11 Limitation of Liability

To the fullest extent permitted by applicable law, f555's total liability to you in connection with the Platform — whether arising in contract, tort, negligence, or otherwise — is limited to the amount of your Account Balance at the time the claim arises.

f555 shall not be liable for any of the following losses, whether direct, indirect, incidental, or consequential:

• Loss of profits, revenue, data, or business opportunity arising from your use of, or inability to access, the Platform.
• Losses arising from network outages, payment system downtime, or third-party service failures outside f555's reasonable control.
• Losses arising from your failure to follow account security best practices, including sharing your credentials with third parties.
• Losses arising from the suspension or termination of your Account in accordance with these Terms & Conditions.

Nothing in these Terms & Conditions excludes or limits f555's liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

12 Termination

Either party may terminate the Player's Account at any time, subject to the following:

• Player-initiated closure: You may request closure of your Account at any time by contacting f555 support. Before closure, any pending withdrawals of verified real-money funds will be processed. Bonus Funds that have not met the applicable wagering requirement will be forfeited upon account closure.
• f555-initiated suspension or termination: f555 reserves the right to suspend or permanently close your Account with immediate effect if you breach any provision of these Terms & Conditions, if we reasonably suspect fraudulent activity, or if we are required to do so by law or regulatory obligation.
• Dormant accounts: Accounts that have had no login activity for a continuous period of 12 months may be classified as dormant. f555 will provide advance notice before any dormant account fee or balance forfeiture is applied.

13 Amendments to These Terms

f555 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, f555 will notify registered Players via the email address associated with their Account and/or by displaying a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the revised terms, you must stop using the Platform and may request closure of your Account as set out in Section 12.

14 Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. f555 operates as an online gaming platform and players are responsible for ensuring that their use of the Platform complies with local laws in their jurisdiction.

In the event of a dispute between you and f555, we encourage you to contact our support team in the first instance to seek an informal resolution. f555 is committed to resolving player complaints promptly and fairly. Disputes regarding Wager settlement must be raised within 30 days of the relevant event being settled; disputes raised outside this window may not be considered.

f555 maintains a formal complaints procedure. If your complaint is not resolved to your satisfaction through the support team, you may escalate it by writing to [email protected] with the subject line "Formal Complaint" and a full description of your issue. f555 will acknowledge formal complaints within 5 business days and aim to provide a final response within 28 days.

15 Contact Information

If you have questions about these Terms & Conditions, need to raise a dispute, or wish to exercise any rights described in this document, please contact the f555 support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week, 365 days a year
• Response time: General queries — within 24 hours; Formal complaints — within 5 business days